Responsible Gaming at db365 — Your Safety Comes First
db365 is committed to providing a safe, fair, and enjoyable betting environment for every player across Bangladesh. We provide industry-leading tools — deposit limits, session timers, cool-off periods, and full self-exclusion — so you stay in control at all times.
Gambling Should Always Be Entertainment — Nothing More
At db365, we believe that responsible gaming is not just a regulatory checkbox — it is a core part of how we operate. The overwhelming majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh enjoy cricket betting, live casino games, and slots as a fun, recreational activity. We want to keep it that way.
Gambling becomes a problem when it stops being fun and starts interfering with everyday life — finances, relationships, work, and mental wellbeing. db365 has invested in a comprehensive set of responsible gaming tools that put you, the player, firmly in control of your own experience.
Every tool described on this page is completely free and available to all registered db365 players. You do not need to justify your reason for using any of them. Setting limits or requesting an exclusion period is a sign of smart, responsible play — and db365 will always support your decision without question.
Remember: Only gamble with money you can afford to lose. Never chase losses. Never borrow money to fund gambling. Betting on BPL, IPL, or casino games should be treated as entertainment with a pre-set budget — not as a way to generate income.
Cap your daily, weekly, or monthly deposits
Set how long you play in a single session
Take a short break of 1, 7, or 30 days
Permanently close your account if needed
Six Ways db365 Keeps You in Control
Every db365 player has free, instant access to the following responsible gaming features. They are built directly into your account settings and can be activated at any time — no waiting period, no questions asked.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, db365 will prevent any further deposits for the remainder of that period. Limits take effect immediately when reduced, and increases are subject to a 7-day cooling-off period to protect against impulsive decisions. All limits are denominated in Bangladeshi Taka (৳) and can be set from ৳500 upwards.
Decide in advance how long you want to play in a single session. db365 will display an on-screen reminder when you approach your chosen time limit, and will log you out automatically when the limit is reached. You may set session limits ranging from 30 minutes to 8 hours. This tool is particularly useful if you enjoy extended cricket betting sessions during BPL or IPL match days.
Set a maximum net loss amount over a defined period — daily, weekly, or monthly. Once your cumulative losses reach the limit you have set, db365 will suspend your betting and gaming activity for the remainder of that period. This tool is designed to prevent a short run of bad luck from turning into a larger financial impact than you intended when you started your session.
If you feel you need a short break from gambling, db365's cool-off tool allows you to temporarily suspend your account for a period of your choosing: 24 hours, 7 days, 30 days, or a custom period of up to 90 days. During a cool-off period, you cannot log in, deposit, or place bets. Your account balance is preserved and will be available once the period ends. Cool-off periods cannot be cancelled early.
Self-exclusion is for players who believe their gambling has become or is becoming a serious problem. Requesting self-exclusion permanently closes your db365 account for a minimum period of 6 months (and up to 5 years, or permanently). Your account cannot be reopened during the exclusion period under any circumstances. Any balance at the time of exclusion will be returned to your registered bKash or Nagad account after applicable checks.
db365 provides periodic reality-check pop-ups that display your session duration, total amount wagered, and net result during the current session. You may also request a full activity report from our support team covering any period of your db365 account history — including all deposits, withdrawals, bets placed, and games played — delivered to your registered email address within 5 business days, at no charge.
How to Activate Responsible Gaming Tools
All responsible gaming tools are accessible directly from your db365 account settings panel. No special request is needed to access these features — they are available to every registered player at all times, free of charge.
If you experience any difficulty activating a tool, or if you wish to request self-exclusion and want to speak with a human agent directly, our support team is available 24 hours a day, 7 days a week, across all Bangladesh time zones (UTC+6).
24/7 Player Support
Our responsible gaming support team is available around the clock to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. Contact us at any time — no concern is too small.
Email: support@db365.io
Log In to Your db365 Account
Visit db365.io and log in using your registered username and password. Make sure you are using a secure, private connection — avoid public Wi-Fi when managing account settings.
Navigate to Account Settings
Click on your account icon in the top navigation area, then select "Account Settings" from the dropdown menu. From the settings panel, choose the "Responsible Gaming" tab.
Choose Your Tool
Select the tool you wish to activate — Deposit Limit, Session Limit, Loss Limit, Cool-Off Period, or Self-Exclusion. Each option displays a clear description of what it does and how long it will remain active once set.
Set Your Parameters
Enter your desired limit amount (in ৳ for financial limits) or duration (for time-based limits). For self-exclusion, choose your preferred exclusion period — minimum 6 months, maximum permanent. Review your selection carefully before confirming.
Confirm and Save
Click "Confirm" to activate your chosen tool. Reductions to deposit or loss limits take effect immediately. Increases to limits are subject to a mandatory 7-day waiting period. Self-exclusion and cool-off periods are irreversible for their stated duration.
Contact Support if Needed
If you cannot access your account settings or need urgent assistance with self-exclusion, email support@db365.io immediately. Our team will action your request within 2 hours during Bangladesh Standard Time business hours, and within 4 hours at all other times.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling-related harm. If you recognise several of these patterns in your own behaviour, it may be time to use one of db365's responsible gaming tools or seek outside support.
Important: Experiencing one or two of the signs below does not automatically indicate a serious problem. However, if several of these patterns are present simultaneously and are persisting over time, we strongly encourage you to take a break, contact our support team, or reach out to a professional counselling service.
Spending more money on gambling than you originally planned, or more than you can comfortably afford to lose
Chasing losses — placing additional bets in an attempt to win back money you have already lost
Lying to family members, friends, or colleagues about how much time or money you spend on gambling
Borrowing money — from friends, family, or financial products — specifically to fund gambling activity
Neglecting work, family responsibilities, or social obligations because of time spent gambling
Feeling anxious, irritable, or restless when you are not able to gamble or when you try to reduce your gambling
Using gambling as a way to escape stress, depression, loneliness, or other negative emotions rather than as entertainment
Repeatedly failing to stick to spending limits or time limits you have set yourself before starting a gambling session
Thinking about gambling constantly — planning your next session, reliving past bets, or calculating how to recover losses
Experiencing financial difficulties — missed bill payments, overdrawn accounts, or depleted savings — that are linked to gambling spending
Feeling a need to increase bet sizes over time to experience the same level of excitement — building tolerance to gambling stimulation
Having tried and failed on more than one occasion to reduce, limit, or stop gambling altogether
Ask Yourself These Questions Honestly
The following questions are adapted from widely used responsible gambling screening tools. Answer them honestly — this exercise is private and for your benefit only. If you answer "Yes" to three or more questions, we encourage you to speak with our support team or use one of the db365 responsible gaming tools above.
Responsible Gaming Self-Check — db365
1. Have you ever gambled for longer than you intended when you started a session?
Think about your last 5 gambling sessions on db365 or elsewhere.2. Have you ever felt the need to place a larger bet to get the same feeling of excitement?
This can be a sign of developing tolerance — a key indicator of problem gambling.3. Have you ever tried to win back money you lost by continuing to gamble in the same session?
Loss-chasing is one of the most common and harmful gambling behaviours.4. Have you ever hidden your gambling activity from someone close to you?
Secrecy is often a sign that we already know our gambling has gone beyond what we are comfortable with.5. Has gambling ever caused tension or arguments in your personal relationships or at work?
Consider the impact on your family members, colleagues, and friends in Dhaka or wherever you are based.6. Have you ever borrowed money or sold possessions to finance gambling?
This is a serious warning sign that requires immediate action — please contact db365 support today.If you answered "Yes" to three or more of the questions above, please contact our support team at support@db365.io or activate a cool-off period or self-exclusion immediately. Our team will respond promptly and without judgement.
Keeping Under-21s Away from Gambling
db365 takes the protection of minors extremely seriously. The platform is available exclusively to individuals aged 21 and above, and age verification is a mandatory part of the account registration process. Players are required to provide valid government-issued identification — such as a Bangladesh National Identity Card (NID) or passport — before withdrawal requests are processed.
If you share a device with younger family members — children, siblings, or other relatives — we strongly recommend that you take steps to prevent them from accessing the db365 platform. The following practical measures can help protect young people in your household from inadvertent exposure to gambling content.
Always log out of your db365 account when you finish a session, especially on shared devices. Never save your password in a shared browser profile.
Use parental control software on shared devices. Tools such as Net Nanny, Qustodio, and built-in Android/iOS parental controls can restrict access to gambling websites for specific user profiles.
Never share your account credentials with any other person, including family members. Each player must maintain their own registered account, subject to full age verification.
If you suspect that a person under 21 has registered a db365 account or is using your account without your knowledge, contact support@db365.io immediately. db365 will investigate and act without delay.
You Are Not Alone — Help Is Available
db 365's in-platform tools are the first line of support, but if you feel you need to speak with a professional counsellor or access dedicated problem gambling resources, the following avenues are available to players across Bangladesh.
Speak openly with a trusted friend, family member, or colleague about your gambling habits. Sometimes simply talking about a concern out loud is the most important first step toward addressing it.
Licensed mental health professionals and addiction counsellors are available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh. Your local health authority or hospital can provide referrals to qualified practitioners.
Gamblers Anonymous is an international peer support fellowship for people who recognise that gambling has become a problem in their lives. Meetings and online support groups are available in multiple formats and languages, including English.
Our dedicated responsible gaming support team is available 24/7 at support@db365.io. We can help you activate any account tool, discuss your concerns confidentially, or guide you toward the right external resource for your situation.
db365 cares about your long-term wellbeing above short-term revenue. If you need to take a break, set a limit, or close your account entirely, we will support that decision fully and without any attempt to persuade you otherwise. Your mental health and financial stability matter more than any bet. Please reach out — we are here.
Enjoy db365 — Within Your Limits, On Your Terms
Now that you know how db365 protects you, explore everything the platform has to offer — cricket betting on BPL and IPL fixtures, live casino tables powered by Evolution Gaming and Ezugi, and a full library of slots from Pragmatic Play and NetEnt. Play smart, play responsibly.
21+ Only. Gambling can be addictive. Always use the responsible gaming tools available in your db365 account settings.